Terms & Conditions
A Legal Disclaimer
Welcome to Thickums Cookie Bakery! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these carefully.
1. Products
All products are handmade and prepared under Cottage Food Law guidelines.
Our cookies are produced in a home kitchen that is not subject to state food safety inspections.
Ingredients and allergens are listed on each product page.
2. Ordering and Payment
Orders can be placed through our website at Thickums Cookies.
Payments are processed securely via [Payment Processor], and all transactions are encrypted for your safety.
3. Shipping and Delivery
We ship our products via Moreno Valley to addresses within [Shipping Area/Countries].
Delivery times are estimates, and we are not liable for delays caused by the shipping carrier.
No refunds for packages marked as delivered. If your package is not delivered, please contact us at Thickums@thiuckumscookie.com within 24 hours of the expected delivery date for assistance.
4. Returns and Refunds
No Returns Policy: Due to the perishable nature of our products, we do not accept returns.
Refunds: Refunds are only issued if a package is undelivered. No refunds will be provided for packages that are marked as delivered by the carrier.
If a product arrives damaged or there is an issue with the order, contact us within 24 hours of delivery with a description and photo of the problem for assistance.
5. Product Quality and Safety
We ensure the highest quality in our handmade cookies, following all cottage food laws.
While we take every precaution to avoid allergen contamination, we cannot guarantee an allergen-free environment. Please read ingredient lists carefully if you have allergies.
6. Allergen Warning
Our products may contain or come in contact with allergens such as nuts, dairy, soy.
Please refer to product descriptions for specific ingredient and allergen information.
7. Customer Responsibilities
It is the customer’s responsibility to provide accurate shipping information at checkout.
We are not liable for products shipped to an incorrect address provided by the customer.
Customers must inspect the product upon delivery and notify us of any issues within 24 hours via Thickums@thiuckumscookie.com
8. Privacy Policy
We value your privacy. All personal information is collected solely for order processing and customer service purposes.
Please review our Privacy Policy for details on how we protect your data.
9. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time.
Any changes will be posted on this page, and continued use of the site implies acceptance of any modifications.
Contact Us
For questions regarding these Terms and Conditions, please contact us at Thickums@thiuckumscookie.com